I’m being swamped at the moment with comments, DM’s and emails about using Instagram as part of the #100Days100Blocks2017 event and so I decided to collate the top 5 questions and answers to help others that may be experiencing the same problems. As always there’s a Frequently Asked Questions post that has collated all the questions I’ve had to date about the event. If you can’t find the answer to your question below please read this post (by clicking here) and see if the answer is covered there.
Instagram is a really great platform and I’ve been so excited to see so many people embracing Instagram as part of this challenge. One of the reasons I decided to run the event again this year (and make it a yearly event) is because so many people connected via Instagram and the hashtag last year that I wanted to see that happen again. So if you’re having problems, I may have a solution here for you. When all else fails I find Google really does have the answers. Instagram is owned by Facebook and as much as I dislike Facebook as a platform, one of the things they do really well (aside from global domination) is help files. Take the time to search online – you’ll be surprised what you’ll find!
Let’s get to is… the Top 5 Instagram Questions for Online Events are:
Q. I’ve forgotten to post the correct hashtag. (Also the same as “I’ve gotten the hashtag wrong”.)
A. This ones a simple one to fix. If you’ve used the hashtag in your caption (the text under your photo) then you can edit the caption. (You can edit the caption even though you’ve posted it.) To add, edit or delete a caption:
- Tap (iOS) or (Android) above your photo or video
- Tap Edit
- Edit, delete or add a caption, then tap Done
When you tap below a post, the word Edited will appear above captions that have been edited.
If you don’t want to go to the trouble of doing this then simply comment on your own photo and put the hashtag in the comment. You can only delete comments, you can’t edit them so if you get the hashtag wrong you’ll need to delete the comment and try again.
Editing captions and adding/deleting comments do not impact on your photo’s timestamp.
Please note: Only you can “tag” your own photo. Commenting on someone else’s photo and using a hashtag in your comment will not add that photo to the hashtag results. Keep in mind that if you add a hashtag to a photo after it was posted, the photo will still appear on the hashtag page according to the time it was originally posted, not the time the hashtag was added.
Q. My photo isn’t showing up on the hashtag! Help!
A. Ok, this one is a little more tricky to fix and I must confess I do not have the answer, but I have some answers that might work. This post by Life in Limbo talks about broken hashtags and how you can fix the problem. Click here to read. I’ve done a bit of googling to see if I can find an answer and apart from the solution I just linked to the majority of responses say to contact Instagram.
So, here’s what I’d recommend:
- Remove all hashtags on your photos except for the #100Days100Blocks2017 hashtag (see above point about how to edit captions for help on how you could do this).
- Check to see if the image is back on the hashtag. If it is – yay! If not,
- Contact Instagram. You can read how to do this by clicking here.
Q. I didn’t realise my account was private. Whoops! It’s now public, will it affect whether you can see my photos?
A. This isn’t a problem, as soon as your account is made public we’ll be able to see the photos you’ve posted and the timestamp on them. Think of your account status, Private or Public, like opening and closing a door. When it’s set to Private only those you approve can see what you post. When it’s set to Public anyone can see what you post. For the purpose of my events your account will need to be Public.
To set your posts to public from the Instagram app:
iPhone or Windows Phone
- Go to your profile by tapping
- Turn off the Private Account setting
- Go to your profile by tapping
- Turn off the Private Account setting
Please note: Posts can’t be set to public from a desktop computer.
To read more about privacy settings click here.
If your account is private we won’t be able to see your blocks and therefore you won’t be eligible to enter the competitions. One way around this, if you’re really keen to participate but don’t want to share your private moments (which is completely understandable), is to create a second account and just post your blocks on this account. Instagram now makes it really easy to flip between accounts so it shouldn’t be too cumbersome to manage. You can read the Instagram help file on how to do this by clicking here.
Q. I want to make an event specific account but I’ve posted to another account, can I move the photos over?
A. The short uncomplicated answer is yes, you can post them to your new account – they’ll be treated as new photos. This means that the timestamp will reflect the new posting time. You are unable to move posts between accounts and keep the timestamps (you’re effectively reposting them to another account so it treats them as new photos).
I know what you’re thinking… “What if I just tell you which accounts I’ve posted which photos to so you can check them across accounts.” I like your spunk, but alas this is not possible. With so many people participating (not to mention my workload and personal life) I just don’t have the time to switch between multiple accounts to find a winner.
Q. I don’t have an Instagram account but I’d still like to see the photos, is there any way I can seem them?
A. Yes, you can view them from a desktop (or in a web browser on your phone) by clicking this link. Make sure to bookmark the link so that you can keep checking back.
Q. I have a question that’s not related to Instagram or that you haven’t covered here, can I email you?
A. You totally can, however before you email me it would be really great if you could carefully read through this Frequently Asked Question post (click here to read) to see if the question has already been covered. My inbox is out-of-control so I can’t guarantee I’ll respond in a timely manner for those that are up against a posting deadline. True confession time, if I’ve answered the question already here on the website I put the email to the bottom of the pile and answer it once I’ve done everything else on my to-do list (which rivals Santa’s Naughty and Nice List). So please, help me to continue to deliver high quality events by reading everything first before emailing me.
With all that said, it’s quite possible that I’ve missed something so if you’ve got a question and can’t find the answer drop me an email and I’ll get to it within 3 business days. You never know, the thing that you’re looking for someone else might be as well!
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